Since integrating with Navarik ID in 2020 and users began logging in using their email address instead of a username, some related items have therefore changed such as modifying an email address once the user account has been created. If you find that the email address field on a user account is greyed-out and cannot be modified, this is now expected system behavior.
If an account has been created with a typo or if an incorrect email address has been used, please deactivate this account and create a new one. See
If you are a system administrator, please follow the steps in "Create a User Account in Navarik Inspection".
If you are not a system administrator but need to change your email address, please get in touch with a system administrator at your company and let them know you will need a new account and provide the new email address. If you are unsure whom to contact, Navarik Support would be happy to connect you with the correct team.