User sessions will time-out after a long period of inactivity. This is expected since Token-based Authentication is one of the security features that we use with the Navarik Platform.
A Token is a secure format used to transmit sensitive information between two parties. In Token-based Authentication, Tokens are employed to ensure every request to a server is verified—similar to how passwords allow users to log into a service.
Navarik Platform Tokens have a lifespan of 24 hours, so if a user session is closed (without explicitly login out) and the browser is reopened within those 24 hours, the user is not required to re-login. However, after those 24 hours the user will be required to explicitly enter his/her credentials (i.e. email address and password) in order to log back in.
Note: If a user explicitly logs out of a session then next time that the user tries to log back in he/she will be required to explicitly enter his/her credentials (i.e. email address and password) to login.
If you forgot your password or need to reset a new one, please see "Password Recovery"